1) All bookings are to made through the PPN herself (Miss K Williams). All PPN pet carers are directly employees of PPN. As such, PPN pet carers are not permitted to work directly for the client and infringement of this will result in the employment being terminated. We respectfully ask that you do not place our pet carers in that position
2) All pet sitting bookings require an intial consultation with the PPN. There is no obligation at this point by either party to continue with the booking. if either the client, the PPN or employee are not happy, they may cancel at this time. However a small deposit is payable in order to secure the booking. You are not required to pay this at the time of the consultation however the booking is not confirmed until the deposit has been received. The deposits are as follows:
£5 per day per dog and £10 per day (for 2 dogs)
So for example if you had one dog staying for 7 days, the deposit would equate to £35. The remainder of the monies due is payable at the time you drop the dog off.
3) For customers who require regular dog walking services, payment in cash at the end of each week is required.
4) The client confirms that all pets are fully vaccinated, have up to date flea and worm treatments, are not in heat, and in good health (unless so stated in information sheet). All behavioural problems must be disclosed at the time of the consultation.
5) All customers must specify if they wish their dog to be let off the lead. PPN insurance does NOT cover dogs to be let off, however with a signed consent form and agreement with the individual pet carer PPN can do so However the PPN and employees cannot be held responsible for any injury or accident caused to or caused by, the customers pet whilst off lead
6) Booking for dog pet sitting are charged at daily rates not overnight rates. Arrival days and departure days are charged as full, separate days
8) Wherever possible, PPN will endeavour to follow the emergency procedures agreed in the information sheet. However, in instances where this is not possible (eg emergency contact in not contactable) PPN reserves the right to make decisions to ensure the welfare of the pet
9) If your pet requires veterinary attention during the course of the booking, PPN will arrange for your pet to see a veterinary surgeon. This may incur additional mileage (40p per mile) and time charges at a cost of £20 per hour. The cost of this must be paid in full to PPN within 7 days of completion of the booking. All veterinary fees are the clients responsibility.
10) If you request us to terminate our services once a booking has commenced , no refund will be given
11) Any additional expenses incurred by the pet carer during the course of the booking must be paid directly to PPN within 7 days of the end of booking. This may include, but is not limited to, additional food, emergency home repairs, emergency kennels and vets bills and will all be supported with receipts.